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Data deletion

Last updated: 21 September 2026

To request deletion of personal information or connected-account data held by Sepia, email info@sepialabs.ai.

What to include

• The email address you use for Sepia and your workspace name.
• What you want removed: your account information, data imported from Meta, or a specific record.
• For Meta data, the connected ad account name or ID, if you know it.

Please send the request from your account email when possible. Do not include passwords, API keys, access tokens or payment card details.

Stop a Meta connection

A workspace owner or manager can open Settings → Integrations, find Your advertising · Meta Ads, and choose Disconnect. This removes that workspace’s saved access token and stops future syncs. It does not delete data already imported into Sepia, remove your Facebook account, or revoke Sepia’s access in other workspaces.

To delete previously imported Meta data, send the deletion request above. You can also remove Sepia in Facebook’s Business Integrations settings to revoke the app’s access through your Facebook account.

If a business holds your information

If you are a customer, guest or contact of a business that uses Sepia, contact that business to request deletion. It controls the records in its workspace. If you cannot identify the business, email us with enough information to locate it; we will route the request where we can identify the workspace.

What happens next

We may need to verify your identity or authority over the workspace before acting. We handle requests under our Privacy Policy, including applicable retention requirements and the limited persistence of backups and logs. A request to Sepia does not delete records held independently by Meta or another provider.